The five pages here lay out the case for evals, the maturity ladder you climb, and the reasons LLM evaluation does not look like classical ML eval. Read them in order if you are new. Skim if you are already shipping.
Most teams arrive thinking the gap is tooling. The gap is usually conceptual: a half-built mental model of what evals are for, and which rung of the ladder pays off this quarter. The pages below fix that before you touch a framework.
Chapters: